Quote:
Originally posted by TexLex
Here's a question - I've had a potential client schedule two appointments and no-show for each - and did not call until later on each. She since left a message that she will be calling to reschedule. What is the most appropriate way to tell her I am not interested in her business?
a) Tell her I am no longer taking new clients because I'm too busy?
b) Tell her the truth - she's an inconsiderate loser?
c) Refer her to someone else (perhaps someone I'm not too fond of).
d) Send her a bill for the consultation fee for the no-show appointment(s) and hope I never hear from her again?
e) (?) ________________________
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d. with a letter telling her that you would be happy to speak to her, but that your time costs money and that you expect that she will pay your normal hourly rate for any consultation or appointment cancelled without notice. it likely tells her off, but politely and for a good reason, and allows you to tell her why you don't want her business in a businesslike way.
