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01-26-2006, 04:46 PM
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#4801
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Registered User
Join Date: Mar 2003
Location: Flyover land
Posts: 19,042
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Outsourcing
Quote:
Originally posted by fnordfnordhummingbird
It's actually kind of an interesting story:
Bigari recognizes that the key to drive-thru is through-put, increasing the speed and volume of flow. . . The more time he can shave off at the drive-thru, the more cars he can put through per hour -- and more cars equal more sales. But while the drive-thru may seem like the ultimate quick-service model, it's not conducive to maximizing speed. "The problem is that it is a linear-service model," Bigari says, "and that is a flawed model."
. . .
The benefits of the drive-thru call center have been incalculable, Bigari says. Fast-food speed has always been dependent on a division of labor: One person grills the meat, another assembles the burger, another hands it to the customer. With the help of Exit41, Bigari took the principle one step further, isolating the pivotal task of order-taking from the restaurant's hustle and bustle. The result has been drastically increased drive-thru speeds, typically well under ninety seconds per order compared to a McDonald's national average of about two and a half minutes. Less time equals more sales; capacity begets volume. The specially trained, single-focus call-center employees are also more accurate. Bigari reports that mistakes have been cut in half, down to 1 percent of all orders. . . All told, Bigari says, the call center has saved his restaurants hundreds of thousands of dollars.
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Bigari notices a customer hesitating at a speaker box. "That guy took like three minutes!" he says loudly as the laggard drives away. "If he comes back when we're running the record, I'll drag him out of the car and say, 'What are you doing? You've got to be like a cobra!'" Bigari brings his hand up in crude imitation of a snake. "You've got to be ready to strike!"
Just liking pulling out of the starbucks parking lot.
__________________
I'm using lipstick again.
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01-26-2006, 04:48 PM
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#4802
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I am beyond a rank!
Join Date: Mar 2003
Location: Appalaichan Trail
Posts: 6,201
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A million little lies
Quote:
Originally posted by ThurgreedMarshall
If I were Frey, I'd build up as much controversy as I could. I'd advise him as follows: "You already landed all the Oprah suckers. Now, go public on Letterman and call her and her wide-eyed followers a bunch of dumb stooges and sell another 2 million books. Write another book called "Suck It" about your 27 inch cock and then retire to your beach house in Hawaii.
TM
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Suck It? That's catchy. I'd read that.
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01-26-2006, 04:57 PM
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#4803
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Moderator
Join Date: Mar 2003
Location: Monty Capuletti's gazebo
Posts: 26,207
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Everybody must get stoned
Quote:
Originally posted by ltl/fb
I was not surprised.
I mightily impressed my boss by playing the .wav of "buck up, little camper." I smell promotion.
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Play him some Gangstafag. This will ensure you never have to deal with your fear of success head on, at least in your present organization...
__________________
All is for the best in the best of all possible worlds.
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01-26-2006, 04:57 PM
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#4804
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Flaired.
Join Date: Mar 2003
Location: Out with Lumbergh.
Posts: 9,954
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A million little lies
Quote:
Originally posted by dtb
Suck It? That's catchy. I'd read that.
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How about "A Million Little Ways To Suck It"?
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01-26-2006, 05:01 PM
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#4805
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Moderator
Join Date: Mar 2003
Location: Monty Capuletti's gazebo
Posts: 26,207
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A million little lies
Quote:
Originally posted by notcasesensitive
How about "A Million Little Ways To Suck It"?
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I'm impressed. Referencing Herve Villechaze's lowest moment on the tenth anniversary of his death.
__________________
All is for the best in the best of all possible worlds.
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01-26-2006, 05:02 PM
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#4806
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Registered User
Join Date: Mar 2003
Location: Flyover land
Posts: 19,042
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Everybody must get stoned
Quote:
Originally posted by sebastian_dangerfield
Play him some Gangstafag. This will ensure you never have to deal with your fear of success head on, at least in your present organization...
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Her. Sexist fuck.
__________________
I'm using lipstick again.
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01-26-2006, 05:05 PM
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#4807
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World Ruler
Join Date: Apr 2003
Posts: 12,057
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A million little lies
Quote:
Originally posted by notcasesensitive
How about "A Million Little Ways To Suck It"?
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I think "Suck It" would be a good title for Thurgreed's show to replace Stephen A. Smith's "Quite Frankly" on espn.
__________________
"More than two decades later, it is hard to imagine the Revolutionary War coming out any other way."
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01-26-2006, 05:13 PM
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#4808
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Wild Rumpus Facilitator
Join Date: Mar 2003
Location: In a teeny, tiny, little office
Posts: 14,167
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Everybody must get stoned
Quote:
Originally posted by ltl/fb
I was not surprised.
I mightily impressed my boss by playing the .wav of "buck up, little camper." I smell promotion.
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This is one of the more bizarre nonsequiturs you've come up with. I can't say I'm impressed, but I am amazed.
__________________
Send in the evil clowns.
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01-26-2006, 05:13 PM
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#4809
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Consigliere
Join Date: Mar 2003
Location: Pelosi Land!
Posts: 9,477
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A million little lies
She was too busy shopping at Hermes.
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01-26-2006, 05:14 PM
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#4810
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Registered User
Join Date: Mar 2003
Location: Flyover land
Posts: 19,042
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Everybody must get stoned
Quote:
Originally posted by taxwonk
This is one of the more bizarre nonsequiturs you've come up with. I can't say I'm impressed, but I am amazed.
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It was a combo post. You need not buck up.
__________________
I'm using lipstick again.
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01-26-2006, 05:16 PM
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#4811
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Wild Rumpus Facilitator
Join Date: Mar 2003
Location: In a teeny, tiny, little office
Posts: 14,167
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Everybody must get stoned
Quote:
Originally posted by ltl/fb
It was a combo post. You need not buck up.
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Indeed. Carry on.
__________________
Send in the evil clowns.
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01-26-2006, 05:19 PM
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#4812
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[intentionally omitted]
Join Date: Mar 2003
Location: NYC
Posts: 18,597
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A million little lies
Quote:
Originally posted by Shape Shifter
I think "Suck It" would be a good title for Thurgreed's show to replace Stephen A. Smith's "Quite Frankly" on espn.
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I would demand that his show stay as a lead in to mine, which would be titled "...You Can Suck It."
TM
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01-26-2006, 05:22 PM
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#4813
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I am beyond a rank!
Join Date: Mar 2003
Location: Appalaichan Trail
Posts: 6,201
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A million little lies
Quote:
Originally posted by ThurgreedMarshall
I would demand that his show stay as a lead in to mine, which would be titled "...You Can Suck It."
TM
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Would you have any guest hosts?
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01-26-2006, 05:23 PM
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#4814
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It's all about me.
Join Date: Mar 2003
Location: Enough about me. Let's talk about you. What do you think of me?
Posts: 6,004
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A million little lies
Quote:
Originally posted by dtb
Would you have any guest hosts?
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Translation: Can I offer you some unsolicited fellatio?
__________________
Always game for a little hand-to-hand chainsaw combat.
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01-26-2006, 05:26 PM
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#4815
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I am beyond a rank!
Join Date: Mar 2003
Location: Glasgow, natch.
Posts: 2,807
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Outsourcing
Quote:
Originally posted by Oliver_Wendell_Ramone
Dude, given your location, why would you ever eat at any of those places? In 'n Out, Fatburger, Tommy's...
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In N Out takes half an hour. Fatburger can take even longer. Tommy's will kill you the next day.
But Fatburger is certainly worth the wait, when I have the time.
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